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Frequently Asked Questions

Who am I buying from?
CWI Outlet sells new and used electronic equipment at discounted prices.We typically stock Desktops, Laptops, LCD Monitors, Printers and a huge selection of electronic parts.    Everything we list on our website goes through rigorous testing by our certified technicians and must pass functional testing and be free of cosmetic defects.

CWI Outlet has two facilities. Our New Jersey location houses Technicians, Sales, and our Data Center in a 30,000 square foot facility. Our Arizona location houses Technicians and support staff in a 20,000 square foot facility. We ship product from both locations.

What is your Shipping Policy?
We ship all orders UPS and may offer UPS Ground, UPS 2nd Day Air and UPS Next Day Air as options. All shipping charges are the Customers responsibility and will be calculated and displayed at checkout. Shipping charges, including Free Shipping, apply to continental U.S. only. Customers in Alaska and Hawaii must contact us prior to purchase concerning shipping charges. There will be additional cost involved.

Do you ship internationally?
No

What is your Return Policy?
Returns for credit will be accepted for 14 days from the date of receipt.  Good part returns carry a 15% restocking fee. Customer is responsible for freight on any return back to CWI Outlet.  All returns must be shipped in the original packaging. RETURN INSTRUCTIONS: Customer must contact CWI Outlet at 908-684-0802 X483 for a Return Merchandise Authorization number (RMA) prior to returnThe RMA number must be clearly marked on the outside of the box or the box will be refused. Returns must include all accessories that were received such as manuals, batteries, ink cartridges, etc.  Missing accessories will be subject to a charge back fee. Return items must be received at CWI Outlet within seven business days of the RMA issue date.

What Customer Service help do you offer?
Our Customer Service email address is CustomerService@gocwi.com. We will promptly reply to any emails Monday through Friday, 9:00 am to 5:00 pm EST. Emails received after normal hours, on weekends or holidays will be answered on the next business day.